Terms of Service

1. Agreement

These Terms are an agreement between you and IDpho (“IDpho”, “we”, “us”). By uploading a photo or buying anything on this site, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

You must be old enough to enter into a contract where you live. If you are ordering on behalf of someone else — a child, a family member, a client — you confirm you have their permission to do so.

2. What IDpho Does

IDpho is an automated tool. You choose a country and document type, upload a portrait, and we crop, rotate, resize, and replace the background so the output matches the published photo specification for that document — dimensions, resolution, background color, and head size and position.

We are an independent private service. We are not affiliated with, endorsed by, or acting on behalf of any government, embassy, consulate, or issuing authority. Supported countries and document types are listed in the app and change over time; we may add, change, or remove them, and we may modify or discontinue the Service, at any time.

You receive a free watermarked preview before paying. Payment unlocks the watermark-free file.

3. No Guarantee of Acceptance

We format to the specification as we understand it, but the final check is yours. Before you submit a photo anywhere, compare it against the current requirements published by the authority you are applying to. You accept the consequences of a rejected photo, including application delays, lost fees, missed deadlines, and rebooked travel.

4. What We Deliver

Everything we deliver is digital and arrives by email as an attachment:

• Digital — a single formatted JPG at the correct size and resolution for your chosen document.
• Digital + print template — the same JPG, plus a 4×6 inch JPG sheet with several copies laid out and cut guides, which you print yourself at a photo kiosk, pharmacy, or print shop.

We do not print or ship anything physical. Some applications require a stamp, seal, or photographer’s certification on the print — we cannot provide that, and you would need to obtain it locally.

5. Your Responsibilities

• Upload only a photo of yourself, or of someone who has given you permission (including a parent or guardian’s consent for a child).
• Do not use IDpho to impersonate anyone or to help produce a fraudulent or forged document. This is the one thing we will always cooperate with authorities about.
• Do not upload content that is unlawful or that infringes anyone’s rights.
• Do not scrape, reverse engineer, overload, or attempt to gain unauthorized access to the Service or the systems behind it. We rate-limit our API and will block abuse.
• Enter your email address correctly, and make sure you can receive attachments at it. Delivery goes to whatever address you type.

We can refuse or stop serving anyone who breaks these rules.

6. Pricing and Refunds

Prices are shown before you pay and are charged in advance through Stripe Checkout. Promotional codes may be available from time to time. We may change prices whenever we like, but never after you have paid for an order. You are responsible for any tax that applies where you live.

Sales are final. Because you see a full preview of the result before paying, we do not offer refunds — including when a photo is rejected by an authority, when the wrong country or document type was selected, when the uploaded photo was poor quality, or when the email address was mistyped.

That is the policy, not the whole story. If something went wrong on our side — the email never arrived, the output is broken or clearly does not match the spec — email us at contact@idpho.com and we will reprocess or resend your order. We would rather fix it than argue about it.

7. Delivery by Email

We send your files through Resend, a transactional email provider. Email is not a guaranteed medium: a message can be delayed, filtered into spam, rejected by a strict mail server, or silently dropped. If your photo has not arrived within a few minutes, check your spam and promotions folders, then contact us.

Once the email leaves our systems we no longer control it. Copies may persist in Resend’s logs, in intermediate mail servers, and in your own mailbox, and anyone with access to your email account can open your photo. Keeping that account secure is on you. Our Privacy Policy explains this in more detail.

8. Your Photo, Your Rights

Your photo stays yours. You give us permission to process and transmit it only to the extent needed to deliver your order — reformatting it and emailing it to you. That permission ends when the order is delivered. We do not keep it, publish it, sell it, or use it to train models.

The site itself — the software, design, text, and branding — belongs to us. You may use the Service for its intended purpose; everything else is reserved.

9. Disclaimer and Limitation of Liability

To the fullest extent the law allows, the Service is provided “as is”. We make no warranties of any kind, express or implied, including that the Service will be uninterrupted or error-free, that the output will suit your particular purpose, or that any photo will be accepted by any authority.

To the fullest extent the law allows, we are not liable for indirect or consequential losses — lost application fees, rebooked flights, missed deadlines, lost profits, or similar — and our total liability for any claim relating to the Service is limited to the amount you paid us for the order that claim is about.

Some places do not allow these limits. Where that is the case, they apply only as far as the law permits, and nothing here takes away consumer rights you cannot waive.

10. Indemnity

If someone brings a claim against us because of a photo you uploaded — because you did not have the right to use it, or because it was used for fraud or impersonation — you agree to cover our reasonable costs in dealing with it.

11. Governing Law and Disputes

These Terms are governed by the laws of the place from which IDpho is operated, and disputes will be heard by the courts of that place, except where the law where you live gives you the right to bring a claim locally.

Before filing anything, please email us — nearly every complaint we get is a delivery or formatting issue we can fix the same day. Any claim must be brought within one year of the issue arising, unless the law where you live gives you longer.

12. Changes and Other Terms

We may update these Terms by posting a new version here and changing the date at the top; continuing to use the Service means you accept the update. The version in force when you place an order governs that order.

These Terms and the Privacy Policy are the whole agreement between us. If a court finds any part unenforceable, the rest still applies. Not enforcing something once does not mean we have given it up. Sections 3, 6, and 8 through 11 survive after you stop using the Service.

13. Contact

Questions about these Terms? Email contact@idpho.com or use our contact page.